Microsoft Xiaobing should be familiar to domestic users. Microsoft launched the "robot" that was able to talk to users on the Internet two years ago, and it received a lot of attention when it was launched. According to Microsoft's public data, Microsoft Xiaobing already has tens of millions of users, with more than 20 billion cumulative conversations and an average of 23 rounds of dialogue.
It has been two years since the launch of Microsoft Xiao Bing, and Xiao Bing has evolved into the fourth generation, becoming an "18-year-old girl" with more professional skills. Wang Yongdong, Dean of Microsoft (Asia) Internet Engineering Institute, Product Director of Microsoft (Asia) Internet Research Institute, Li Di, Global Head of Xiaobing Project, and his team accepted an interview with Phoenix Technology to explain the real behind Microsoft's chat robot. Original intentions and future development plans.
Dialogue is the foundation of artificial intelligence
Li Di, Global Head of Xiaobing Project
Artificial intelligence is often considered a smart way to assist or replace humans, but why does Microsoft want to be a chat robot that seems to be useless? Li Di said that the reason for doing the Xiaobing project was because they I believe that any era will have its own foundation, and dialogue will become the basis of artificial intelligence. "In the PC era, the graphical interactive interface is the foundation. In the Internet age, search engines are the foundation, and in this new era, we believe that dialogue is the foundation."
In Li Di's view, the entire artificial intelligence industry is now more concerned with deep question and answer, that is, when users ask questions, artificial intelligence can give users an answer, but they found in later research that such products ultimately do not reach the user end. How much usage.
Microsoft has also worked hard on deep questions and answers. "Based on Microsoft's technology, Xiao Bing has long recognized the breed of dogs through photos," Li Di said. “Xiaobing can even distinguish the Shar-Pei and the Pug by the difference of the back folds. But then we found that it is meaningless to use artificial intelligence to identify the dog. This is something the user knows very early, or by searching. The engine can solve it. In addition, if the artificial intelligence performs specific tasks, such as ordering a meal, booking a ticket, etc., it is meaningless, because the simple operation of the APP can be completed. The way the user expects to interact with the artificial intelligence must be a dialogue. The form is presented."
In terms of dialogue between humans and artificial intelligence, Microsoft proposed a new indicator, CPS, which is the number of rounds of dialogue between humans and artificial intelligence. At present, the average CPS of Xiao Bing and humans is 23 rounds. It is the robot with the most number of dialogues in all chat robots. "The longer the dialogue with artificial intelligence, the deeper the understanding of Xiaobing will be, and the greater the opportunity for users to be triggered, so that users can access the new service, but it takes a long time. Dialogue is based," said Peng Shuang of the Microsoft Small Ice Institute.
To achieve the above goals, the latest generation of Xiao Bing has added an "emotional computing framework" that enables Xiao Bing to understand the emotional part of human beings, and to search the contextual context, to understand the causal relationship before and after the dialogue, and to implement according to the context. His own dialogue strategy, people's feelings develop in a positive direction, according to Wang Yongdong's words, "Let Xiao Bing be more like your friend."
Do Windows in the era of artificial intelligenceAlthough Xiao Bing has become a finished product, Microsoft's longer-term vision is to make Xiao Bing a basic product, similar to Microsoft's Windows system.
"Microsoft's volume today determines that we can do something more basic. We have a week of updates. The user took a meal and Xiao Bing can calculate calories for you, but this may be the technology of the entire company," Li Di said.
Microsoft Xiaobing's Weibo account
To do basic products, naturally, it is inseparable from the accumulation and training of a large amount of data. This is why Li Di and his team need to let Xiao Bing talk more with users and connect to platforms such as WeChat and Weibo. "If a user's conversation with Xiao Bing is to complete the task, we have no way to use this data to train a product that can be your friend."
“Xiaobing’s current user base on the public platform is at the level of 10 million and 100 million,†Li Di said. "But the hardware is used to change the product. If the sales volume is two or three million units, then the product is iterated over two million users. There are some restrictions. This is why Microsoft uses artificial intelligence. The first soft and hard way."
With a lot of data, Microsoft's longer-term vision is to use Xiao Bing as a basic service in the future. "This is a bit similar to Microsoft's Windows. As a low-level system, Windows features are limited, such as Windows's brush function. But like Adobe's professional company, you can develop Photoshop, a more professional software on Windows. Therefore, Microsoft hopes that through such a dialogue platform, Xiao Bing can become a technology for creating various professional services for third parties. For example, a company with a lot of medical data and professional fields may not know how to make speech. Identify and understand the dialogue, but on Microsoft's platform, using Xiaobing's data advantage makes it easier to create a professional medical consulting robot like Photoshop like Adobe."
Internationalized iceXiao Bing is a product of the Microsoft (Asia) Research Institute, but in recent years it has also continued to march abroad. In 2015, Xiao Bing entered Japan and was named Rina. This year, Xiao Bing has also entered the US market, named Zo. Li Di revealed to Phoenix Technology that their team has already begun to prepare for the third market, the Indian market.
US version of Microsoft Xiaobing Zo
Wang Yongdong said that the reason why Xiao Bing wants to go abroad is more important because Microsoft wants to verify whether such a product can represent a major direction of artificial intelligence. "After the release in Japan, we have some confidence. The follow-up release in the US has also met some of our expectations. It can be said that this is a product that will be welcomed all over the world. In the future, in the development of artificial intelligence around the world, it Will play a more unique role."
However, the development of the US version of Xiao Bing also made Li Di encounter some problems, he said. The US Internet data is different from the Chinese Internet data. The Chinese people’s performance on the Internet is similar, young and unobtrusive, but the data on the Internet in the United States are very different from each other, so how to refine the office through a training More difficult.
In addition, Li Di’s team found that Americans would be more realistic, and Americans were more outgoing than Chinese. However, in the later stage, it was found that Xiao Bing really received a lot of praise in the US market. One of the users actually had 2,259 rounds of dialogue with Xiao Bing.
For the future, Li Di said that it will advance at the speed of one country per year. “When we enter a country, we first consider whether there is a relatively complete team of engineers and rich data. In addition, we will also consider whether the local idea is to accept artificial intelligence. For example, the French may prefer between people and people. Communication, like this country, we will enter later."
Artificial intelligence that is not "open"When we talked about artificial intelligence with Microsoft, a very deep feeling was that Microsoft used Xiao Bing as its own child to protect, limit and cultivate, and inject more positive energy into her instead of rushing to push it. market. For the current Microsoft Xiao Bing, commercialization may be the least considered part of the Li Di team.
Nowadays, Microsoft Xiaobing has been able to recognize texts and recognize images and videos while being updated for two years. At the same time, Microsoft Xiaobing also has his own voice and can communicate with human users. However, in Li Di's view, Xiao Bing's ability is also dangerous.
"I am particularly worried that if we open Xiaobing's API to the Internet, the first thing that will hurt is the user," Li Di said. It is conceivable that these chat bots add users as friends, and then push an ad to say a few words, this will be profitable in the short term, but the user will be hurt. Xiao Bing can now call, and the voice is already very good. Naturally, if it is used for phone fraud, it is terrible. So Microsoft will limit the technology in this area."
Based on this, Microsoft Xiao Bing will not cooperate with third parties in the simple and rude form of providing API directly. Instead, it will bring the integrated experience to users in the form of overall output in combination with the content required by third parties. "If we want to make Xiao Bing help the industry as a whole, we are more willing to export this capability through the data and the technology itself as a whole."
In the face of the increasingly fiercely competitive artificial intelligence market, Li Di seems very calm. In the face of the increasingly competitive artificial intelligence market, Li Di and his team seem very calm but also express their own concerns. He said that the release of artificial intelligence permissions is likely to have unimaginable consequences, and all they have to do is keep Xiao Bing in a manageable range and always guide the user to a positive attitude. "We are very cautious about this, and we are fortunate that Microsoft is doing this," Li Di said.
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